General

What is Kaagat® known for?

Kaagat® specializes in eco-friendly, food-safe paper packaging products, including takeout containers, paper cups, lunch boxes, and more.
Are Kaagat® products environmentally friendly?

Yes, our products are designed with sustainability in mind. Most items are recyclable, compostable, or made from responsibly sourced paper materials.
Do you offer customization or branding on your packaging?

Yes, we provide custom printing services on select products. Minimum order quantities and lead times apply. Contact us for details.
How can I contact Kaagat® customer support?

You can reach our support team via our Contact Us page, by email at sales@kaagat.in , or through our social media handles.
Are Kaagat® products suitable for home use?

Yes! Our products are perfect for parties, events, picnics, or daily use when you want convenience without compromising on sustainability.

Products

What are the differences between single wall and double wall paper cups?

Single wall cups are ideal for cold drinks or short-term hot beverage use with sleeves. Double wall cups offer built-in insulation for better heat protection.
Are Kaagat® food containers leak-proof?

Yes, most of our containers are designed to be leak-resistant when paired with the appropriate lid.
Can I microwave Kaagat® packaging?

Most of our products are microwave-safe, but it's best to check individual product descriptions for heat resistance details.
Are your products food-safe and certified?

Absolutely. All Kaagat® packaging is made from food-grade materials and tested for safety compliance.
Do the cups come with lids?

No, lids are sold separately. Make sure to choose the compatible size from our product listings.

Shipping

Where do you ship?

We currently ship across India (or globally, if applicable). For international orders, please contact us directly.
How long does shipping take?

Standard delivery typically takes 3–7 business days, depending on your location. Expedited shipping options may be available.
How much does shipping cost?

Shipping costs vary based on order size and location. Exact charges will be calculated at checkout.
Do you offer free shipping?

We offer free shipping on qualifying orders above a certain value. Details are available on our Shipping Policy page.
Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email or SMS.

Payments

What payment methods do you accept?

We accept credit/debit cards, UPI, net banking, and popular wallets like Paytm and Google Pay.
Is it safe to shop on the Kaagat® website?

Yes, our website uses secure encryption protocols to protect your payment information.
Can I get a GST invoice for my order?

Yes, simply enter your GST details at checkout and we will issue an invoice accordingly.
Do you offer bulk pricing or discounts?

Yes, we offer volume discounts for wholesale and B2B customers. Please contact our sales team for a quote.
What should I do if my payment fails?

Retry the payment or try an alternate method. If issues persist, contact our support team for assistance.

Returns & Exchanges

What is your return policy?

Unused and unopened items can be returned within 7 days of delivery. Some exclusions apply — see our Return Policy page.
How do I request a return or exchange?

Please contact our customer support with your order number and reason for return. We’ll guide you through the process.
What if I received a damaged or incorrect item?

We're sorry! Please send us a photo of the item within 48 hours of delivery and we'll arrange a replacement or refund.
Do I have to pay for return shipping?

Yes, the customer is responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by us.
How long does it take to process a refund?

Refunds are processed within 5–7 business days after the returned product is received and inspected.

Still have questions? Reach out to us and we're happy to help!